Refund policy
caldrwear has a 30-day window from the delivery date for qualifying issues only. As apparel is made to order, returns or exchanges for change of mind, wrong size/color selection, or fit issues are not accepted.
For Damaged or Defective Items/Manufacturing Errors:
If your item arrives damaged or with a manufacturing defect, contact us within 30 days of delivery at support@caldrwear.com. Provide clear photos showing the issue (the product laid flat, with the design and defect clearly visible). No return shipping is required.
caldrwear will evaluate the issue and typically offer a free replacement or a full refund (processed to your original payment method). We will guide you through the resolution process promptly.
Non-Returnable Items:
- Sale items
- Gift cards
- Personalized or custom products (beyond standard variations)
- Items reported after 30 days
Refunds:
Approved refunds are processed within 10 business days of approval. Additional time may be required for your bank or credit card to post the credit. Contact us if more than 15 business days have passed since approval.
EU/UK Customers:
You benefit from the statutory 14-day cooling-off period to cancel your order for any reason. However, because our items are produced specifically for each order, we align with a returnless process for quality issues (no return shipping needed). For cancellations within the 14-day period, contact us promptly at support@caldrwear.com for guidance on next steps while the item is still in production or transit. The item must remain unworn/unused with tags if a physical return becomes necessary in specific cases.
How to Start a Claim:
Email support@caldrwear.com with your order number and supporting photos.